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Free PDF ITIL - ITIL-4-Foundation - Valid ITIL 4 Foundation Exam Study Guide Pdf
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ITIL 4 Foundation exam is designed for IT professionals who are new to IT service management or who need a refresher on the latest version of ITIL. ITIL-4-Foundation Exam is also suitable for professionals who are interested in pursuing higher-level ITIL certifications, such as the ITIL Managing Professional or ITIL Strategic Leader certifications. The ITIL 4 Foundation certification is a prerequisite for these advanced certifications.
ITIL 4 Foundation Certification Exam is a globally recognized certification that validates an individual's expertise in IT service management. ITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management that aligns IT services with the needs of the business. The ITIL 4 Foundation Certification Exam is designed to test an individual's knowledge of the ITIL 4 framework and its key concepts, principles, and practices.
ITIL 4 Foundation Exam Sample Questions (Q74-Q79):
NEW QUESTION # 74
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?
- A. Organizations and people
- B. Partners and suppliers
- C. Information and technology
- D. Value streams and processes
Value streams and processes focus mainly on those areas which ensure integration and coordination of various actions and parts which contribute towards better value creation for the organization. This dimension is more concerned about the way the organization has organized the activities or processes and how it enables and ensures the value creation across all stakeholders.
https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management
Answer: D
NEW QUESTION # 75
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?
- A. Continual improvement
- B. Incident management
- C. Change enablement
- D. Service level management
Answer: B
NEW QUESTION # 76
Which statement about the known error database (KEDB) is CORRECT?
- A. It is maintained by problem management and is used by the service desk to help resolve incidents
- B. It is a part of the configuration management database (CMDB) and contains workarounds
- C. It is maintained by incident management and contains solutions to be implemented by problem
- D. It is maintained by the service desk and updated with the details of each new incident
Answer: A
Explanation:
management
NEW QUESTION # 77
Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)
- A. management
- B. consumption
- C. provision
- D. value
Answer: B
Explanation:
Explanation
Sponsor: A person who authorizes budget for service consumption; e.g., the Finance Manager
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Sponsor%3A%20A%20person%20
NEW QUESTION # 78
Which is handled as a service request?
- A. An investigation to identify the cause of an incident
- B. The failure of an IT service
- C. A compliment about an IT support team
- D. An emergency change to implement a security patch
Answer: B
NEW QUESTION # 79
......
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