Blog

Bob Ford Bob Ford

0 Course Enrolled • 0 Course Completed

Biography

Latest C_C4H56I_34 Preparation Materials: SAP Certified Application Associate - SAP Service Cloud Version 2 - C_C4H56I_34 Study Guide - ValidTorrent

ValidTorrent offers SAP Certified Application Associate - SAP Service Cloud Version 2 (C_C4H56I_34) practice exams (desktop & web-based) which are customizable. It means candidates can set time and SAP C_C4H56I_34 questions of the C_C4H56I_34 practice exam according to their learning needs. The Real C_C4H56I_34 Exam environment of practice test help test takers to get awareness about the test pressure so that they become capable to counter this pressure during the final exam.

SAP C_C4H56I_34 Exam Syllabus Topics:

Topic
Details

Topic 1

Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

Topic 2

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

Topic 3

Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

Topic 4

Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

>> C_C4H56I_34 Valid Examcollection <<

New C_C4H56I_34 Test Question & C_C4H56I_34 Exam Sample Online

Every SAP aspirant wants to pass the SAP C_C4H56I_34 exam to achieve high-paying jobs and promotions. The biggest issue SAP Certified Application Associate - SAP Service Cloud Version 2 (C_C4H56I_34) exam applicants face is that they don't find credible platforms to buy Real C_C4H56I_34 Exam Dumps. When candidates don't locate actual SAP Certified Application Associate - SAP Service Cloud Version 2 (C_C4H56I_34) exam questions they prepare from outdated material and ultimately lose resources.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q78-Q83):

NEW QUESTION # 78
Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

A. Change the field label
B. Create a new URL mashup
C. Add a new button
D. Add a new field

Answer: C,D

NEW QUESTION # 79
You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.

A. Select country theme
B. Maintain exchange rate
C. Maintain organizational units
D. Enable country/region

Answer: B,D

Explanation:
For multi-country rollouts:
* Enable Country/Region (A): Required to activate locale-specific settings (e.g., formats, legal requirements).
* Maintain Exchange Rate (B): Essential for financial transactions in local currencies.
Why other options are incorrect:
* C. Maintain Organizational Units: Can be global or reused across countries.
* D. Select Country Theme: Optional for UI customization, not mandatory.
References:
* SAP Implementation Guide: "Multi-Country Configuration".

NEW QUESTION # 80
Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:
There are 2 correct answers to this question.

A. Installed base
B. Contracts
C. Calls
D. Cases

Answer: A,D

NEW QUESTION # 81
To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Registered products
B. Accounts
C. Service levels
D. Response templates

Answer: A,B

NEW QUESTION # 82
Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

A. Use the web page URL of the external solution for extracting input parameters in the mashup
B. Develop a custom business object.
C. Define a custom screen for the mashup.
D. Create a mashup to embed the web page of the external solution.
E. Include a dedicated step pointing to the mashup in one of the phases of the case type.

Answer: A,D,E

Explanation:
According to the SAP Service Cloud Version 2 learning resources, to enable service agents to access and perform actions in an external solution, such as SAP S/4HANA Service, from a specific case type, the administrator has to do the following steps:
* Create a mashup to embed the web page of the external solution. A mashup is a way to integrate data or functionality from another web application into SAP Service Cloud Version 2. The mashup can be configured to pass input parameters from the case to the external solution, such as the case ID, the account ID, or the product ID.
* Use the web page URL of the external solution for extracting input parameters in the mashup. The web page URL of the external solution is the source of the mashup, and it can be used to define the input parameters that the mashup will send to the external solution. For example, if the web page URL of the external solution is https://s4hana-service.com/create-order?caseId={caseId}&accountId={accountId}, then the mashup can use the placeholders {caseId} and {accountId} to extract the values from the case and pass them to the external solution.
* Include a dedicated step pointing to the mashup in one of the phases of the case type. A case type is a template that defines the phases and steps that a case goes through from creation to closure. A step is a specific action that a service agent can perform on a case, such as sending an email, creating a task, or launching a mashup. By including a dedicated step pointing to the mashup in one of the phases of the case type, the administrator can enable the service agents to access the external solution from the case screen.
The other options are not correct because:
* Developing a custom business object is not necessary to access an external solution from a case type. A custom business object is a way to extend the data model of SAP Service Cloud Version 2 by creating new entities and fields that are not available in the standard solution.
* Defining a custom screen for the mashup is not required to access an external solution from a case type.
A custom screen is a way to create a new user interface for a custom business object or a standard business object that has been extended with custom fields. A mashup does not need a custom screen, as it uses the web page of the external solution as its user interface. References = Integrating SAP Customer Service, Service Operations and Field Service, Solution Guide for SAP Service Cloud Version 2

NEW QUESTION # 83
......

Our staff will be on-line service 24 hours a day. I believe that you have also contacted a lot of service personnel, but I still imagine you praise the staff of our C_C4H56I_34 study engine. They have the best skills and the most professional service attitude on the C_C4H56I_34 Practice Questions. He can solve any problems you have encountered while using C_C4H56I_34 exam simulating for all of our staffs are trained to be professional to help our customers. And they are kind and considerate.

New C_C4H56I_34 Test Question: https://www.validtorrent.com/C_C4H56I_34-valid-exam-torrent.html

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Bob Ford Bob Ford

Biography

COOKIE NOTICE