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優秀なITIL-4-Specialist-Monitor-Support-Fulfil英語版 &資格試験のリーダー &信頼的なPeoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam

煩わしいPeoplecertのITIL-4-Specialist-Monitor-Support-Fulfil試験問題で、悩んでいますか？悩むことはありません。CertJukenが提供した問題と解答はIT領域のエリートたちが研究して、実践して開発されたものです。それは十年過ぎのIT認証経験を持っています。CertJukenのPeoplecertのITIL-4-Specialist-Monitor-Support-Fulfilの試験問題と解答は当面の市場で最も徹底的な正確的な最新的な模擬テストです。

Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil 認定試験の出題範囲：

トピック
出題範囲

トピック 1

監視およびイベント管理: この試験セクションでは、IT サービスの監視とイベント処理の基礎と応用に重点を置き、IT 運用管理者とサービスデスクスタッフの能力を評価します。堅牢な監視システムの実装を検査します。

トピック 2

サービスリクエスト管理: 試験のこのセクションでは、IT フルフィルメントチームがサービスリクエストの効率的な処理に重点を置く能力を評価します。サービスリクエストカタログの作成と管理、およびユーザー満足度を高めるための戦術について学習します。

トピック 3

インシデント管理: この試験セクションでは、最初の検出から最終的な解決までのインシデント管理のライフサイクル全体を網羅するインシデントマネージャーとサポート担当者の能力を評価します。

トピック 4

監視、サポート、実現の概要: 試験のこのセクションでは、IT サービス管理の専門家の能力を評価し、ITIL 4 フレームワークにおける監視、サポート、実現のバリューチェーンアクティビティの中核概念を探ります。

トピック 5

問題管理: 試験のこのセクションでは、問題管理の予測的側面と対応的側面の両方を取り上げ、IT サービスマネージャーとアナリストのスキルを評価します。

>> ITIL-4-Specialist-Monitor-Support-Fulfil英語版 <<

有難いITIL-4-Specialist-Monitor-Support-Fulfil｜信頼的なITIL-4-Specialist-Monitor-Support-Fulfil英語版試験｜試験の準備方法ITIL 4 Specialist: Monitor, Support, Fulfil Exam練習問題

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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam 認定 ITIL-4-Specialist-Monitor-Support-Fulfil 試験問題 (Q19-Q24):

質問 # 19
What is the MOST LIKELY reason to involve third parties in the service provider's problem management practice?

A. Errors in third-party products may cause problems
B. Problems may cause incidents that have an Impact on third parties
C. Third parties am responsible for problem categorization and Impart analysis
D. Service provider may have insufficient resources

正解：A

解説：
Involving third parties in problem management is often necessary when errors in third-party products are the root cause of problems within the service provider's environment. These errors can lead to incidents or disruptions, making it essential to collaborate with external vendors or partners to resolve such issues.
Problems impacting third parties (Option A) or insufficient resources (Option D) might be considerations, but the direct impact of third-party products is the most likely reason.
Problem categorization and impact analysis (Option B) are typically internal activities.

質問 # 20
What is a key input to the service request fulfillment control process?

A. Policies regulatory requirements
B. Service request Queries
C. Fulfilled service requests
D. User survey insults

正解：A

解説：
A key input to the service request fulfillment control process is understanding the policies and regulatory requirements that govern how service requests must be handled. These requirements ensure that service requests are fulfilled in compliance with organizational and legal standards.
Policies and Regulatory Requirements (Answer C - Correct): Policies and regulatory requirements define the boundaries within which service requests must be fulfilled. These inputs ensure that the service provider adheres to internal guidelines and external regulations, helping to maintain compliance and reduce the risk of legal or regulatory breaches during the service request fulfillment process.
Service Request Queries (Answer A - Incorrect): Queries from users are part of the operational aspect of fulfilling requests, but they are not a primary input for controlling the overall fulfillment process.
Fulfilled Service Requests (Answer B - Incorrect): Fulfilled requests represent outputs or results, not inputs to the control process.
User Survey Results (Answer D - Incorrect): While user feedback is important for improving the process, it is not a key input to the control process for managing compliance and ensuring requests are fulfilled according to policies and regulations.
ITIL 4 Reference:
Service Request Management Practice: Policies and regulatory requirements are crucial inputs for managing service request fulfillment to ensure that all actions are compliant with organizational standards.
Governance in ITIL 4: Ensures that services are delivered within the framework of legal and regulatory requirements.

質問 # 21
Which two fields are typically included when a problem record is created?
1. Investigation results
2. Problem solution
3. Associated configuration items
4. Affected services

A. 2 and 3
B. 1 and 4
C. 3 and 4
D. 1 and 2

正解：C

解説：
When a problem record is created, it typically includes information about the associated configuration items (CIs) and affected services. This information is crucial for understanding the scope of the problem and how it impacts the service infrastructure. Identifying CIs helps in root cause analysis, while affected services clarify the business impact.
Investigation results and problem solutions (Options 1 and 2) come later in the problem management process after the problem has been analyzed and resolved.

質問 # 22
What competency is the MOST important when performing the activity 'event logging'?

A. Methods and techniques expert
B. Leader
C. Coordinator/communicator
D. Technical expert

正解：D

解説：
Event logging is a critical function within the "Monitoring and Event Management" practice in ITIL 4. This practice focuses on systematically observing services and service components to capture significant changes of state, which are identified as events. The goal is to ensure services are being effectively monitored and that events are logged and appropriately managed.
Technical expertise is vital in understanding how various systems and components work, identifying key data points, and determining the significance of certain events. A technical expert can analyze the logs, determine the root cause of issues, and configure monitoring tools effectively.
According to ITIL 4 guidance, the person responsible for event logging needs to have a deep understanding of the technical aspects of the infrastructure and applications being monitored. This allows them to configure and interpret event data efficiently to ensure the system's performance aligns with organizational goals.
Why Not Other Options?
Coordinator/communicator (A): While communication is essential for coordinating incident responses, the activity of "event logging" requires more technical knowledge than communication skills.
Leader (B): Leadership is important for managing teams, but "event logging" is a more hands-on technical task.
Methods and techniques expert (D): Although important, this role focuses more on understanding methodologies rather than having the in-depth technical knowledge necessary for event logging.
Thus, the Technical expert (C) is the most critical competency for performing event logging effectively, as this person must configure monitoring systems, identify key metrics, and interpret complex data to detect and react to system events accurately.

質問 # 23
What is considered an incident?

A. End-users having to use self-help tools
B. Planned interruption to a service
C. Inability to assign resources to all tasks in the backlog
D. Reduction in the quality of a service

正解：D

解説：
An incident in ITIL 4 is defined as an unplanned interruption to a service or a reduction in the quality of a service. Incidents impact the normal functioning of a service, and the goal of Incident Management is to restore normal service operation as quickly as possible.
Reduction in the Quality of Service (Answer B - Correct): Any reduction in service quality, such as slow performance or degraded functionality, is considered an incident. This aligns with the ITIL definition of an incident as an event that impacts service delivery.
Inability to Assign Resources to All Tasks in the Backlog (Answer A - Incorrect): This describes a resource management issue, not an incident, as it does not directly relate to a service interruption or quality degradation.
Planned Interruption (Answer C - Incorrect): Planned interruptions, such as maintenance, are not considered incidents. Incidents are unplanned disruptions or degradations.
End-Users Using Self-Help Tools (Answer D - Incorrect): Self-help tools are part of normal service operation and do not constitute an incident. An incident occurs when there is an unplanned disruption or degradation in service.
ITIL 4 Reference:
Incident Management Practice: Incidents are unplanned interruptions or reductions in service quality that require prompt attention to restore normal service.

質問 # 24
......

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ITIL-4-Specialist-Monitor-Support-Fulfil練習問題: https://www.certjuken.com/ITIL-4-Specialist-Monitor-Support-Fulfil-exam.html

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Ava King Ava King

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