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Cisco Certified Support Technician (CCST) Networking Sample Questions (Q29-Q34):

NEW QUESTION # 29
A help desk technician receives the four trouble tickets listed below.
Which ticket should receive the highest priority and be addressed first?

A. Ticket 2: An online webinar is taking place in the conference room. The video conferencing equipment lost internet access.
B. Ticket 1: A user requests relocation of a printer to a different network jack in the same office. The jack must be patched and made active.
C. Ticket 4: Two users report that wireless access in the cafeteria has been down for the last hour.
D. Ticket 3: A user reports that response time for a cloud-based application is slower than usual.

Answer: A

Explanation:
When prioritizing trouble tickets, the most critical issues affecting business operations or high-impact activities should be addressed first.
Here's a breakdown of the tickets:
Ticket 1: Relocation of a printer, while necessary, is not urgent and does not impact critical operations.
Ticket 2: An ongoing webinar losing internet access is critical, especially if the webinar is time-sensitive and involves multiple participants.
Ticket 3: Slower response time for a cloud-based application is important but typically not as urgent as a complete loss of internet access for a live event.
Ticket 4: Wireless access down in the cafeteria affects users but does not have the same immediate impact as a live webinar losing connectivity.
Thus, the correct answer is B. Ticket 2: An online webinar is taking place in the conference room. The video conferencing equipment lost internet access.
Reference: =
IT Help Desk Best Practices
Prioritizing IT Support Tickets

NEW QUESTION # 30
An engineer configured a new VLAN named VLAN2 for the Data Center team. When the team tries to ping addresses outside VLAN2 from a computer in VLAN2, they are unable to reach them.
What should the engineer configure?

A. Default route
B. Static route
C. Additional VLAN
D. Default gateway

Answer: D

Explanation:
When devices within a VLAN are unable to reach addresses outside their VLAN, it typically indicates that they do not have a configured path to external networks. The engineer should configure a default gateway for VLAN2. The default gateway is the IP address of the router's interface that is connected to the VLAN, which will route traffic from the VLAN to other networks12.
References :=
*Understanding and Configuring VLAN Routing and Bridging on a Router Using the IRB Feature
*VLAN 2 not able to ping gateway - Cisco Community
*VLANs: Virtual Local Area Networks (VLANs) logically segment network traffic to improve security and performance. Devices within the same VLAN can communicate directly.
*Default Gateway: For devices in VLAN2 to communicate with devices outside their VLAN, they need a default gateway configured. The default gateway is typically a router or Layer 3 switch that routes traffic between different VLANs and subnets.
*Additional VLAN: Not needed in this scenario as the issue is related to routing traffic outside VLAN2, not creating another VLAN.
*Default Route: While a default route on the router may be necessary, the primary issue for devices within VLAN2 is to have a configured default gateway.
*Static Route: This is used on routers to manually specify routes to specific networks but does not address the need for a default gateway on the client devices.
References:
*Cisco VLAN Configuration Guide: Cisco VLAN Configuration
*Understanding and Configuring VLANs: VLANs Guide

NEW QUESTION # 31
In the network shown in the following graphic, Switch1 is a Layer 2 switch.

PC-A sends a frame to PC-C. Switch1 does not have a mapping entry for the MAC address of PC-C. Which action does Switch1 take?

A. Switch1 floods the frame out all active ports except port G0/1.
B. Switch1 queries Switch2 for the MAC address of PC-C.
C. Switch1 sends an ARP request to obtain the MAC address of PC-C.
D. Switch1 drops the frame and sends an error message back to PC-A.

Answer: A

Explanation:
Understanding How Layer 2 Switches Handle Unknown MAC Addresses
Switches operate at Layer 2 (Data Link Layer) of the OSI model and maintain a MAC address table (CAM table) to forward frames efficiently.
* When a switch receives a frame, it checks its MAC address table to see if it knows the destination MAC address.
* If the destination MAC address is not in the table (meaning the switch does not know which port leads to PC-C), the switch follows the flooding behavior.
What Happens When Switch1 Receives a Frame from PC-A to PC-C?
* Switch1 checks its MAC table:
* The source MAC (PC-A) is recorded in the table on port G0/1.
* The destination MAC (PC-C) is not in the table.
* Switch1 does not know where PC-C is:
* It floods the frame out of all active ports except the port it was received on (G0/1).
* This means the frame is sent to:
* Switch2 (via G0/23)
* PC-B (via G0/2)
* Switch2 receives the frame and follows the same process:
* If Switch2 has PC-C's MAC in its table, it forwards the frame appropriately.
* If not, it floods the frame again until PC-C replies.
* Once PC-C responds, Switch1 and Switch2 learn its MAC address and update their tables.
Why Other Options Are Incorrect:
# A. Switch1 queries Switch2 for the MAC address of PC-C.
* Incorrect: Switches do not query other switches directly for MAC addresses. Instead, they rely on learning MAC addresses dynamically through frame forwarding.
# B. Switch1 drops the frame and sends an error message back to PC-A.
* Incorrect: Switches do not drop frames for unknown MAC addresses. Instead, they flood the frames out all ports except the incoming port.
# D. Switch1 sends an ARP request to obtain the MAC address of PC-C.
* Incorrect:
* ARP (Address Resolution Protocol) is only used to resolve IP addresses to MAC addresses.
* Since PC-A is sending a frame (Layer 2), not an IP packet (Layer 3), ARP is not involved here.
Conclusion
Since Switch1 does not know the destination MAC address, it floods the frame out all active ports except the port it was received on. This is the default behavior of Layer 2 switches when they encounter an unknown MAC address.
Thus, the correct answer is:# C. Switch1 floods the frame out all active ports except port G0/1.
References
* Cisco CCNA 200-301 Official Guide - MAC Address Table & Frame Forwarding
* RFC 894 - Standard for Ethernet Frame Forwarding
* Cisco Networking Essentials - Switch Flooding Behavior

NEW QUESTION # 32
Move each protocol from the list on the left to its correct example on the right.

Answer:

Explanation:

Explanation:
The correct matching of the protocols to their examples is as follows:
* DHCP: Assign the reserved IP address 10.10.10.200 to a web server at your company.
* DNS: Perform a query to translate companypro.net to an IP address.
* ICMP: Perform a ping to ensure that a server is responding to network connections.
Here's how each protocol corresponds to its example:
* DHCP (Dynamic Host Configuration Protocol) is used to assign IP addresses to devices on a network. In this case, DHCP would be used to assign the reserved IP address 10.10.10.200 to a web server.
* DNS (Domain Name System) is used to translate domain names into IP addresses. Therefore, to translate companypro.net to an IP address, DNS would be utilized.
* ICMP (Internet Control Message Protocol) is used for sending error messages and operational information indicating success or failure when communicating with another IP address. An example of this is using the ping command to check if a server is responding to network connections.
These protocols are essential for the smooth operation of networks and the internet.
* Perform a query to translate companypro.net to an IP address.
* DNS (Domain Name System): DNS is used to resolve domain names to IP addresses.
* Assign the reserved IP address 10.10.10.200 to a web server at your company.
* DHCP (Dynamic Host Configuration Protocol): DHCP is used to assign IP addresses to devices on a network.
* Perform a ping to ensure that a server is responding to network connections.
* ICMP (Internet Control Message Protocol): ICMP is used by network devices to send error messages and operational information, and it is the protocol used by the ping command.
* DNS (Domain Name System): DNS translates human-friendly domain names like "companypro.net" into IP addresses that computers use to identify each other on the network.
* DHCP (Dynamic Host Configuration Protocol): DHCP automatically assigns IP addresses to devices on a network, ensuring that no two devices have the same IP address.
* ICMP (Internet Control Message Protocol): ICMP is used for diagnostic or control purposes, and the ping command uses ICMP to test the reachability of a host on an IP network.
References:
* DNS Basics: What is DNS?
* DHCP Overview: What is DHCP?
* ICMP and Ping: Understanding ICMP

NEW QUESTION # 33
A local company requires two networks in two new buildings. The addresses used in these networks must be in the private network range.
Which two address ranges should the company use? (Choose 2.)
Note: You will receive partial credit for each correct selection.

A. 192.16.0.0 to 192.16.255.255
B. 172.16.0.0 to 172.31.255.255
C. 192.168.0.0 to 192.168.255.255
D. 11.0.0.0 to 11.255.255.255

Answer: B,C

Explanation:
The private IP address ranges that are set aside specifically for use within private networks and not routable on the internet are as follows:
* Class A: 10.0.0.0 to 10.255.255.255
* Class B: 172.16.0.0 to 172.31.255.255
* Class C: 192.168.0.0 to 192.168.255.255
These ranges are defined by the Internet Assigned Numbers Authority (IANA) and are used for local communications within a private network123.
Given the options: A. 172.16.0.0 to 172.31.255.255 falls within the Class B private range. B. 192.16.0.0 to
192.16.255.255 is not a recognized private IP range. C. 11.0.0.0 to 11.255.255.255 is not a recognized private IP range. D. 192.168.0.0 to 192.168.255.255 falls within the Class C private range.
Therefore, the correct selections that the company should use for their private networks are A and D.
References :=
* Reserved IP addresses on Wikipedia
* Private IP Addresses in Networking - GeeksforGeeks
* Understanding Private IP Ranges, Uses, Benefits, and Warnings

NEW QUESTION # 34
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Alan Bell Alan Bell

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