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一番優秀ITIL ITIL4-DPI｜信頼的なITIL4-DPI関連問題資料試験｜試験の準備方法ITIL 4 Strategist: Direct, Plan and Improve (DPI)受験料過去問

P.S.CertJukenがGoogle Driveで共有している無料の2026 ITIL ITIL4-DPIダンプ：https://drive.google.com/open?id=1HFUj2s_Xc5qOjQSLaa5fZpsSUE2Pbu5t

我々はITIL4-DPI試験を準備しているあなたに便利をもたらすために、PDF版、ソフト版、オンライン版の3つの異なるバーションを提供しています。PDF版のITIL4-DPI問題集を利用したら、紙でプリントすることができて読みやすいです。ソフト版であなたは試験の環境でITIL4-DPI模擬試験をすることができて複数のパソコンで使用することができます。また、オンライン版を通して、どの電子製品でも使うことができて、オンライン版の機能はソフト版のと大体同じです。

ITIL4-DPI認定資格を取得できれば、その地域で仕事をうまくこなせるので、簡単かつ迅速に昇進できます。最新のITIL4-DPIクイズトレントは、ITILあなたのキャリアの成功に直接導くことができます。当社の資料は、実際の運用試験の雰囲気をシミュレートし、試験をシミュレートできます。ダウンロードとインストールでは、コンピューターとITIL4-DPIテスト準備を使用するユーザーの量に制限はありません。 ITIL4-DPI試験トレントを習得するのに最適な学習方法を選択できるため、最高のサービスを提供します。私たちを信じて、ITIL4-DPI試験問題を購入してください。

>> ITIL4-DPI関連問題資料 <<

最新の高効率のITIL ITIL4-DPI試験問題集、１００％合格できます！

研究により、学習への関心を刺激することが最善の解決策であることがわかっています。したがって、ITIL4-DPI準備ガイドの焦点は、ITIL4-DPI試験の準備方法を変更することにより、厳格で無駄なメモリモードを改革することです。 ITIL4-DPI実践教材のソフトバージョンは、知識と最新テクノロジーを組み合わせて学習力を大幅に刺激します。楽しい学習シーンと鮮明な説明をシミュレートすることにより、ユーザーは資格のあるITIL4-DPI試験に合格する自信が大きくなります。

ITIL ITIL4-DPI 認定試験の出題範囲：

トピック
出題範囲

トピック 1

Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.

トピック 2

Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.

トピック 3

Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.

トピック 4

Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.

トピック 5

Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.

ITIL 4 Strategist: Direct, Plan and Improve (DPI) 認定 ITIL4-DPI 試験問題 (Q10-Q15):

質問 # 10
An organization is transitioning to a new customer relationship management (CRM) system with the aim of expanding its customer base and increasing customer retention. The new cloud-based system will be used both internally and by an outsourced call centre. This high-cost, high-priority initiative has many critics who are concerned with lack of resources.
Which stakeholder's support for this initiative is MOST needed to obtain necessary resources and overcome concerns?

A. Call Centre Manager
B. Service Level Manager
C. Director of Sales
D. Information Security Manager

正解：C

解説：
In ITIL 4 DPI,governance ensures that high-cost, high-priority initiatives align with strategic direction.
For initiatives that affectcustomer base and retention,executive sponsorship is crucialto secure resources and overcome resistance. TheDirector of Salesis the key stakeholder since this system directly impacts sales growth and customer management. While service level, security, and call centre roles are important operationally, only executive-level oversight ensures the initiative is prioritized and funded.
(Reference: ITIL 4 Strategist DPI, section on "Governance at multiple levels - Strategic oversight and sponsorship")

質問 # 11
An organization is mapping a value stream for an IT service. In the current map, the same activity is repeated multiple times. When identifying opportunities to remove waste from the value streams, it has been determined that several days could be removed from the delivery time by eliminating repeated work.
What is this an example of?

A. Building value chains on effective practices
B. Optimizing a workflow through the organization
C. Establishing clear objectives for assessments
D. Cascading goals through the organization

正解：B

解説：
In DPI,value stream mappingidentifies bottlenecks, redundancies, and delays. Eliminating repeated activities to save time is an example ofworkflow optimization(Option C). This reflects Lean principles embedded in DPI - improving flow, reducing waste, and enhancing efficiency. Cascading goals (A), effective practices (B), and objectives for assessments (D) are unrelated to workflow waste elimination.
(Reference: ITIL 4 Strategist DPI, section on "Value stream mapping - optimizing workflow and eliminating waste")

質問 # 12
Which statement describes the influence of services on service consumers' outcomes, costs, and risks?

A. Services remove risks from service consumers without introducing new ones
B. A service should introduce fewer costs than it removes
C. Services can negatively affect some outcomes while supporting others
D. The key benefit of services is to reduce costs and risks

正解：C

解説：
DPI explains that servicesinfluence consumer outcomes, costs, and risksin complex ways. They may enable desired outcomes while also introducing new costs and risks. Thus, services cansupport some outcomes and negatively affect others. They never remove all risks (contradicts B), cost reduction is not the sole benefit (contradicts C), and D oversimplifies the cost-value relationship.
(Reference: ITIL 4 Strategist DPI, section on "Understanding value, outcomes, costs, and risks")

質問 # 13
A company is starting a digital transformation effort that will require significant changes in how IT operates.
The CIO hired consultants to assess the IT department, and they identified a number of improvements that would increase customer value.
Which approach would BEST prioritize improvement outcomes?

A. Prioritize outcomes that reduce waste the most, which will ensure efficient use of the organization's resources
B. Prioritize outcomes that move the organization closer to its vision, which will maximize value for all stakeholders
C. Prioritize outcomes that impact staff the least, which will help staff develop confidence in making improvements
D. Prioritize outcomes that can be achieved with the least effort, which will help create momentum for future improvements

正解：B

解説：
DPI emphasizes that improvements should be prioritized based onstrategic alignment with the organizational vision. This ensures that the most valuable outcomes are delivered first, maximizing stakeholder benefit. While "quick wins" (A), minimizing staff disruption (B), and waste reduction (D) are important considerations, they are secondary tomoving closer to the strategic vision.
(Reference: ITIL 4 Strategist DPI, section on "Prioritizing improvements - alignment with vision and strategy")

質問 # 14
An organization has IT divisions distributed globally. As the organization has grown, it has become difficult to align the activities of the IT divisions with the organization's objectives.
How can the organization ensure that all IT activities are aligned with the organization's objectives?

A. Collect feedback from both organizational and IT leadership from each region
B. Prioritize risk mitigation strategies in alignment with the organization's risk appetite
C. Establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above
D. Put compliance controls in place to ensure that all centres of expertise are following the same practices

正解：C

解説：
In DPI,alignment is achieved through cascading objectives: breaking down high-level organizational goals into increasingly detailed objectives at each layer of the organization. This ensures thatevery division, team, and activity is aligned to the overall strategic vision. Compliance controls (A) only enforce uniformity, not alignment. Risk prioritization (B) is important but narrower in scope. Collecting feedback (D) helps communication but does not ensure systematic alignment.
(Reference: ITIL 4 Strategist DPI, section on "Cascading objectives and alignment of organizational layers")

質問 # 15
......

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Adam King Adam King

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